Terms & Conditions

Shipping & Delivery

Free Express Shipping Offer Australia Wide for Online Orders Over $100.
This offer is subject to all of the following terms and conditions:

  • Free shipping is only valid to delivery destinations within Australia.
  • To qualify, your order must be greater than $100 after any sale discounts or coupons are applied to your purchase.
  • The offer is for online orders only and is valid from 30th July 2018 until further notice.
  • This free shipping offer may be withdrawn or amended at any time.
  • Should your order be less than $100, Australia wide shipping is calculated at checkout.

 

PO Boxes, Private Parcel Lockers and Australian Armed Forces addresses

Unfortunately Pure Running is currently unable to ship to PO Box addresses, Armed Forces Addresses or Private Parcel Lockers.

 

International Delivery

Pure Running are able to ship internationally, please contact us at hello@purerunning.com.au for shipping costs and approximate timeframes.

 

Track My Order

All orders are dispatched from our Australia based warehouses next business day.
Once your order is dispatched you'll receive an email to confirm your order. If you do not receive this email or would like to follow up on your purchase please contact us at hello@purerunning.com.au and we will be happy to provide assistance.

 

Delivery Time

Your order will be processed and posted with within one business day.
Depending on delivery location please allow between 1 - 10 business days from the day of dispatch to receive your order.
Please note all orders received on Saturday and Sunday or Public Holidays will be processed the next business day.
All International orders will be quoted and shipped on a case by case basis.

 

Returns & Replacements

If you are not satisfied with your purchase please contact us directly to discuss.
If returning an item, please ensure the items are unworn and the packaging is in original condition.
Returns must be received within 30 days of sale date for an exchange or refund via your original payment method.
Return shipping will only be reimbursed if the wrong product was sent or if the item is faulty. In all other instances the return shipping must be covered by the customer. All returns or exchanges must be pre-arranged by emailing hello@purerunning.com.au

Returns/exchanges can be sent to

Pure Running
PO Box 113
Seaforth NSW 2092
AUSTRALIA

 

Ordering

Should there be any issue or query regarding your order please feel free to contact us by emailing hello@purerunning.com.au

 

Payment, Pricing & Promotions

All transactions are processed securely by Square or Paypal.
Acceptance/Rejection of an Order:
We reserve the right to accept or reject your order for any reason, including (without limitation) if the requested Product is unavailable, if there is an error in the price or the product description posted on the site which you have ordered. If we reject an  order placed through the site, then we will make all attempts to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.